**Refund Policy for Software Subscriptions**
Effective Date: September 26th 2023
**1. Introduction**
Thank you for choosing our software subscription services. This Refund Policy outlines the terms and conditions governing refunds for software subscriptions provided by Easy Game d.o.o. ("we," "us," or "our"). Please read this policy carefully before making a purchase. By using our software subscription services, you agree to abide by this refund policy.
**2. Scope**
This Refund Policy applies to software subscriptions purchased from Easy Game d.o.o. for use within the European Union (EU) and other international jurisdictions.
**3. Eligibility for Refunds**
We understand that circumstances may change, and you may wish to seek a refund for your software subscription. Refunds may be granted under the following circumstances:
**a. Cancellation within the Cooling-off Period:** In accordance with EU law, you have the right to cancel your subscription within 14 days of the initial purchase without providing any reason. This is known as the "cooling-off period." However, if you have already accessed or used the software during this period, your right to a refund may be limited or void.
**b. Technical Issues:** We will consider refund requests if you experience technical issues that prevent you from accessing or using the software, and these issues cannot be resolved within a reasonable time frame.
**c. Misrepresentation:** If we have made false or misleading representations about our software that substantially influenced your decision to purchase a subscription.
**d. Service Discontinuation:** In the event we decide to discontinue the software subscription service, we will provide prorated refunds for the unused portion of your subscription.
**4. Exclusions**
Refunds will not be granted under the following circumstances:
**a. Change of Mind:** If you simply change your mind or decide you no longer want the subscription without any valid reason, refunds will not be provided after the cooling-off period.
**b. Violation of Terms:** If you violate our terms of service or acceptable use policy, you will not be eligible for a refund.
**5. How to Request a Refund**
To request a refund, please contact our customer support team at contact@easygamevpn.com within the applicable refund period. You will need to provide the following information:
- Your name and contact details
- Order or subscription confirmation number
- Reason for the refund request
**6. Refund Process**
Upon receiving a valid refund request, we will assess the request within a reasonable time frame. If the request is approved, we will process the refund using the same payment method used for the original purchase. Refunds will be issued in the same currency as the original purchase. It may take several business days for the refund to appear in your account.
**7. Dispute Resolution**
If your refund request is denied, and you believe it should have been approved based on the terms outlined in this policy, you may contact the relevant regulatory authority in your jurisdiction for further assistance.
**8. Changes to this Policy**
We reserve the right to make changes to this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for changes.
**9. Contact Information**
If you have any questions or concerns about this Refund Policy, please contact us at contact@easygamevpn.com.
Thank you for choosing our solution.
Easy Game d.o.o.
Tončićeva 3, 21000, Split, Croatia
contact@easygamevpn.com
+385 91 9013 330
www.easygamevpn.com